Frequently Asked Questions
Everything you need to know about your SIMUERO experience, from handcrafted details to global shipping.
Where are SIMUERO pieces produced?
Every piece is designed and handcrafted in our local atelier in Valencia, Spain. We believe in slow fashion and artisanal processes to ensure the highest quality for every unique item.
What materials do you use in your jewelry?
We primarily work with high-quality 925 Sterling Silver and 18k Gold plating. Our gemstones are carefully selected for their natural beauty, meaning every stone may vary slightly in shape and color.
How long will it take for my order to arrive?
Standard domestic shipping takes 2-4 business days, while international orders typically arrive within 5-10 business days. Please note that since many pieces are made-to-order, there may be a production lead time of up to 7 days.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all packaging intact. Please note that custom-made pieces and earrings are non-returnable for hygiene reasons.
How should I care for my SIMUERO jewelry?
To maintain the luster of your pieces, avoid contact with water, perfumes, and chemicals. Store your jewelry in its original pouch when not in use and clean gently with a soft polishing cloth.
Do you ship worldwide?
Yes, we offer worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred shipping method.